Hammelmann guarantees that new products are free from material defects and faulty workmanship. They are guaranteed for a period of 24 months from commissioning or 2000 operating hours (whichever occurs sooner), but no longer than 18 months after dispatch.
Should any failure due to material defects, faulty workmanship or incorrect assembly occur within the warranty period, Hammelmann reserves the right to:
In the event of c) Hammelmann shall reimburse the customer against invoice subject to Hammelmann’s decision regarding the validity of the warranty claim. In this case, Hammelmann can demand the return of damaged/replaced items for inspection and inspect the repairs made by the customer.
Any new parts fitted during the first 500 operating hours will be further guaranteed for 1000 operating hours or 12 months after installation (whichever occurs sooner). If 500 hours of the original warranty period have been exceeded, new parts fitted will be further guaranteed for 500 hours or 6 months after installation (whichever occurs sooner). Wear parts are excluded from the warranty. Wear parts are deemed to be: all seals, all moving parts of the seal assembly, pump head and pressure control valve, plus valve seats.
The warranty covers all parts that are manufactured by Hammelmann. Machinery and components purchased by Hammelmann from sub-suppliers such as diesel engines, electric motors, hydraulic components, pre-pressure pumps etc. are covered by the manufacturer’s guarantee. Hammelmann guarantees the correct installation of such machinery and components.
Hammelmann’s warranty obligations are restricted to FOC repairs, including the necessary parts. The warranty shall not apply if:
Furthermore, Hammelmann cannot be held liable for costs as a result of the disassembly and assembly of units containing the Hammelmann product, nor for any incidental or consequential damages except those on the Hammelmann products themselves.
The warranty form overleaf must be completed in full in order to make a claim. Attention! Warranty claims can only be assessed for parts that have been sent with a completed warranty form.
Defective units or parts must be returned to Hammelmann freight pre-paid. If the claim is accepted by Hammelmann, the freight costs will be reimbursed at the economy rate. When shipping repaired or replacement parts, Hammelmann will choose the cheapest shipping rate.